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Center Administrator, Market Float

Company: Archwell Health

Location: KSC Market

ArchWell Health™ is a national company devoted to improving the lives of older adults by providing an advanced level of value-based care. ArchWell Health delivers best-in-class care at comfortable, accessible neighborhood centers where seniors can feel at home and become part of a vibrant, wellness-focused community.

ArchWell Health members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Center Administrator (CA), Market Float is a vital leader at ArchWell Health. CAs are responsible for all operations within a single center, ensuring all clinical and administrative operations are effectively executed. Center Administrators are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner.

The Center Administrator, Market Float serves as a flexible operational leader who provides interim center leadership coverage across the KSC market based on business needs. This role is deployed to support centers experiencing leadership vacancies, leaves of absence, rapid growth, performance improvement initiatives, or other operational gaps. The Market Float is expected to quickly assess center operations, build relationships with colleagues and providers, stabilize performance, and ensure continuity of the ArchWell Health member experience. While primarily assigned to the KSC market, this role may periodically support centers in other markets as needed.

The Center Administrator, Market Float will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Duties and Responsibilities:

• Lead, coach, and develop a multidisciplinary team, fostering a culture of accountability, collaboration, compassion, and service excellence.
• Ensure efficient center operations, including staffing, scheduling, billing, workflow execution, and resource management to support business goals and growth.
• Drive member satisfaction, engagement, and retention through exceptional service delivery, proactive problem resolution, and continuous improvement initiatives.
• Partner with the Market Operations Director and clinical leadership to achieve operational, quality, financial, and member experience goals.
• Maintain oversight of all regulatory and organizational compliance requirements, including HIPAA, safety standards, physician documentation, and coding audit programs.
• Monitor operational, quality, and productivity metrics; identify performance gaps and implement corrective actions to improve outcomes.
• Conduct routine observations, audits, and performance reviews, providing timely feedback, coaching, and development opportunities to colleagues.
• Facilitate team communication and alignment through regular meetings, coaching, and reinforcement of best practices and organizational priorities.
• Ensure achievement of financial targets through effective management of center resources, productivity, expense controls, and revenue performance.
• Serve as the operational leader for physicians, clinicians, and care teams, ensuring delivery of high-quality, member-centered care.
• Provide interim leadership coverage for centers experiencing vacancies, leaves of absence, new center openings, performance challenges, or other operational needs.
• Rapidly assess center operations, stabilize performance, mitigate risks, and ensure continuity of ArchWell Health standards during leadership transitions.
• Establish strong working relationships with providers, colleagues, and cross-functional partners to quickly integrate into new center environments and drive results.
• Partner with Market Operations leadership on special projects, operational improvement initiatives, and strategic market priorities.
• Support onboarding, mentoring, and development of new Center Administrators and operational leaders as assigned.
• Serve as a visible ambassador for ArchWell Health by building relationships with community partners, healthcare organizations, and local stakeholders to support growth and reputation.
• Travel throughout the Kansas City market and other ArchWell Health markets as needed to provide operational leadership support.

Required Skills/Abilities:

• Demonstrated ability to adapt quickly to new teams, providers, workflows, and operating environments.
• Proven success leading teams through change, uncertainty, or operational transitions.
• Strong organizational agility with the ability to balance competing priorities across multiple assignments.
• Ability to independently evaluate operational performance, identify root causes, and implement corrective actions with minimal direction.
• Exceptional relationship-building skills and executive presence to effectively influence and lead across multiple centers and markets.

Education and Experience:

• Bachelor’s degree in healthcare administration, Business Administration, or a closely related discipline preferred 
• A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required
• A minimum of 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
• Experience with ECW is strongly preferred
• A passion for mentorship and team-development, particularly across multiple functional areas
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
• Proficient PC skills
• Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)
• Previous multi-site healthcare operations leadership experience preferred.
• Experience supporting center startups, leadership transitions, turnarounds, or operational improvement initiatives strongly preferred.
• Ability to travel up to 75-100% within the assigned market and periodically support other ArchWell Health markets as business needs require.
• Valid driver's license and reliable transportation required.

About ArchWell Health:

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60.

Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.